Please ensure that you have read and fully understood the terms and conditions laid out prior to purchasing any products from Vagabundoco Ltd. The terms “Vagabundoco”, “we”, “The Sozial Club”, “us” and “our” refer to Vagabundoco Ltd, and its affiliates and subsidiaries. By using https://thesozialclub.com(the “Site”) and placing an order, indicates you have accepted these online purchase, delivery and returns terms and conditions below, our Privacy Policy, and our Terms of Service which governs this Shipping and Returns Policy.
Refund Policy: If for any reason you are not 100% satisfied with your purchase, you may request a refund within 30 days of delivery of your first order. We’ll refund you for the full cost of the product, including shipping; or as otherwise required by applicable law.
Refunds apply to your first order only.
If you have issues with subsequent orders, simply contact the Support Team at support@thesozialclub.com, tell us what happened, and we’ll see what we can do to help.
Shipments: We’re not responsible for delays outside our control, but we’ll do our best to help resolve delivery issues with the carrier. This includes delivery address mistakes, it is the buyer's responsibility to ensure the correct delivery details are present at the time of purchasing the goods. We can not take any responsibility for delayed orders to other countries outside the UK due to individual custom regulations. Please check with your country’s customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, The Sozial Club is not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees and/or any other expenses related to importing the products you order. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. By ordering you agree to these terms.
Payment Processors: All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or does not for any reason, authorize payment to us, whether in advance or subsequent to a payment, or alerts us to a ‘warning that this transaction has been identified as potentially high risk’, we will not be liable for any delay or non-delivery.
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, the item must be unopened, unused, and in its original sealed packaging (tamper-evident seal intact). For health protection and hygiene reasons, we cannot accept returns of products that have been unsealed, unless the item is faulty or not as described.
You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@thesozialclub.com. Please note that returns will need to be sent to the following address: Speedpac 2, 20 Booth Dr, Wellingborough NN8 6GR United Kingdom
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@thesozialclub.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at returns@thesozialclub.com.
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